Privacy Policy

Maintaining the security of your data is a priority at iKeepsake, LLC (Limited Liability Company), we are committed to respecting your privacy rights and our policies and procedures have been updated to comply with the EU General Data Protection Regulations (2018).

We pledge to handle your data fairly and legally at all times. iKeepsake, LLC is also dedicated to being transparent about what data we collect about you and how we use it. This policy applies when you visit our website iKeepsake.com, enter your personal information to create a personal account or into a contact form and submit the form.

All personal data is stored on our server which is accessible by staff at iKeepsake, LLC. In particular, we want you to know that iKeepsake, LLC is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

In summary, iKeepsake, LLC uses your information to:

Complete your order, send confirmation and delivery updates, respond to your requests and queries and send event reminders.
Better understand your requirement, allowing us to personalize the content you see and improve your experience when you visit the website
Evaluate our website’s performance and ensure that it works properly
Send you direct marketing communications if you have specifically opted in to receive them.

Disclosures Required by Law.

Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.

How We Protect and Maintain Your Data?

All of the computers used at iKeepsake, LLC are protected with anti-virus software and are all password protected. We have firewalls in place to prevent unauthorized access to our systems. The data you provide to us is stored on our server, which is located in a secure server. We have systems in-place to block detected unauthorized access attempts.

Data Retention Period

If you have purchased an item via the iKeepsake.com site, then your data will be held securely until such time as you have deleted your profile and all reminder events.

Access To Your Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at support@ikeepsake.com. If you would like your personal data to not be held by iKeepsake, LLC, then you should notify iKeepsake, LLC immediately by sending an email to support@ikeepsake.com.

Network and Information Security

We use commercially reasonable efforts to protect your personal information and to use and disclose it only in the manner as described above.

Information

Information is collected from you when you order with us, or when you contribute to or use some of the advanced features on the site. In addition, we may collect your IP address and use COOKIES unless you configure your web browser not to accept them. If you have not registered your details to use the website your account information will not be available. You can visit www.allaboutcookies.org for more information.

Who We Disclose Information To

We will only pass on any information to third parties for the purpose of processing your order. In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. In the event that we sell part or all of our business, customer information may be one of the business assets. If this happens, your information will be used in accordance with this policy.

Cookies in Detail

We use a session cookie to remember your log in and to retain the products you add to your basket. More details on their use can be found here http://www.allaboutcookies.org/cookies/session-cookies-used-for.html Please note that by blocking any or all cookies you may not have access to certain features, content, or personalization available on our site.

We use Google Analytics to assess how customers interact with our website so we can improve customer satisfaction and user experience. This is an important feature to help innovate and monitor the performance of our website. More details can be found here https://www.google.com/policies/privacy/

If you have any questions, please contact us at: support@ikeepsake.com